Frequently Asked Questions (FAQs)


Q: What is NROC?

Sport Singapore created the NROC in 2004 to raise the standard and professionalism of sports coaching in Singapore. It serves to ensure minimum technical qualification of sport coaches, that practicing coaches continue to improve and that coaches provide a safe environment for their athletes.

A provisional membership category was introduced in January 2017 to allow coaches to participate in academic, educational and professional development activities to improve their coaching practice as they work towards completing all requirements of full NROC membership.

Through NROC, Sport Singapore aims to give recognition to coaches who have been certified and deemed competent by a national body. Doing so also allows the public to have easy access to qualified coaches.

Q: What is the difference between provisional and full membership?

The following table illustrates the differences:

NROC Provisional Member Full Member
Enrolment Criteria


Q: Does SportSync replace NROC?

SportSync does not replace NROC – it is a portal that facilitates membership application process for NROC, among other benefits.

Q: Can I submit my application in person?

All applications must be submitted online. For step-by-step guidance, please refer to the User Manual for NROC. If you experience technical issues with the online portal, please print screen and submit the error message to

If you need any assistance other than technical issues, please get in touch via the contact page (select NROC policy) with your full name, date of birth, details of your request and contact email / number. One of our officers will get in touch with you.


Q: What about my old NROC online account details – can I use them to login to SportSync?

No, the old NROC account login details cannot be used for SportSync. To login to SportSync, you are required to have an ActiveSG membership account, or Singpass.

Q: I’ve encountered login issues while using SportSync! Please help.

Please approach the respective helpdesk for login issues: 

Area of Enquiry Helpdesk Details
Login issues with ActiveSG
6594 1388
07:00 – 22:00 (Mon – Sun)


First Aid / Employment Pass

Q: How do I update my Standard First Aid / Employment Pass for my NROC profile?

Updating of certifications and employment pass can now be done online via SportSync. Please login, then navigate to "My Profile". For updating of Certifications, please click on "My Certifications", and for employment pass, please click on "Personal Particulars" and update your current residential status in Singapore. You would be able to upload supporting documents under these sections.

New/Renewal/Upgrade Membership Application

Q: What are the requirements for NROC membership? / How can I go about applying for the membership?

Enrolment criteria for NROC is outlined under Table 1. With the required certifications, registration for NROC membership can be done on an individual basis through SportSync using SingPass or ActiveSG account (account registration is free). Once logged in, please navigate to “NROC Membership” where to submit an online application. Please refer to our webpage for more details on the application process.

Table 1: Enrolment Criteria for NROC

Provisional Member
Full Member
  • Supporting documents of playing experience or coaching experience/ certification in the sport of choice
  • Values and Principles in Sports (VPS)*
  • [This is a one-day workshop and sessions are conducted 2 – 3 times a month at Lifelong Learning Institute. link to course website *NSYS and BCCI are also acceptable in place of VPS


Q: I keep getting the error that my NROC application does not meet any of your requirements. How do I resolve this?

Please ensure that you have minimally uploaded the following documents under the Certifications - General Certifications section:

  1. Standard First Aid (SFA) (not the same as CPR+AED)
  2. Values and Principles in Sport (VPS), OR SG-Coach Theory
Q: SportSync says I am eligible for a certain coach level (e.g. provisional), but I think I am eligible for higher level. What should I do?

Please make sure you have uploaded all certifications and according to what they are named. If so, we encourage you to submit your application first. You can then write in to us via this contact page (select NROC Policy) to request for us to review your application.

Q: Is my NROC membership ready yet?

Once your application is approved, you will receive an email to inform you on your successful application/renewal. You may log in via SportSync to view your e-Card. Please kindly note that there will be no physical logbook and membership card. 

Q: How do I access the e-card for my NROC membership?
  1. Login to SportSync (using either ActiveSG or SingPass).
  2. From the top left corner menu, click on ‘NROC membership’ to expand, followed by ‘View NROC membership’.
  3. Click on your NROC Membership (selected sport);
  4. Click on the orange e-card logo.
Q: How do I renew my membership?

Criteria for renewal is outlined below. With the required certifications and documents, please login to SportSync and navigate to “NROC Membership” to submit an online application. Please refer to our webpage for more details on our renewal policies.

Renewal criteria for NROC (Full members only):

  • Valid Standard First Aid (SFA) and AED Certificate (under an accredited training provider)
  • Valid Employment Pass (for non-Singaporean coaches)
  • Supporting documents to demonstrate fulfilment of CCE Education and Practice hours (see this link)
  • S$60 renewal fee (payable online)
Q: How do I upgrade my membership?

As long as you have obtained all certifications required for full membership, please login and update your records at SportSync, then navigate to “NROC Membership” to submit an online application.

Full Member
  • Valid CPR+AED Certificate
  • NCAP / SG-Coach Theory and Technical, OR Integrated Certification
  • Basic Sport Science (BSS) (optional for NCAP Theory holders)


Q: What happened after my provisional membership has expired?

Coaches holding Provisional membership may upgrade their membership to Full (Coach, Senior Coach and/or Master Coach) once they have obtained all the necessary certifications – see [Upgrade Application] for more information. 

If you are unable to meet some of the requirements, you may renew your Provisional membership for 1 year period – please indicate your reasons accordingly (e.g. no technical program).

Requirements for renewal of provisional membership

Provisional Member Renewal Criteria
1. Valid Standard First Aid (SFA) and AED Certificate (under an accredited training provider by Singapore Resuscitation and First Aid Council – click here for the directory)
2. At least ONE of the following certifications:
  1. Basic Sport Science
  2. SG-Coach Theory
  3. SG-Coach Integrated
  4. NCAP Theory
  5. NCAP Integrated
3. Provide reason(s) why you were unable to complete the rest of the certifications for full membership, e.g.,
  • Unable to pass the theory course(s)
  • Technical courses/curriculum were not available
4. Online payment of $20 (refundable if your application is rejected)


Application Process

Please login to to update your profile with the above certifications, then apply for a renewal of your provisional membership as soon as you can. 

Coach Profile

Q: What is the Find A Coach page on myActiveSG?

This is a database for the public to search for all NROC coaches (link here), and it shows limited information about the profiles of coaches who maintain an active NROC membership. Please log in to SportSync regularly and make sure your profile is up to date.

Q: Will my NROC membership profile be shown on SportSync to the public?

By default once you obtain your membership, your profile would be published on the myActiveSG “Find a Coach” Profile page (this link) along with these information that you provided: Name, Nationality, Gender, Email Address, Coaching Zone.

For coaches who do not wish to display their membership profile, please make sure you do this: From “My Profile”, under Personal Particulars, uncheck “Make profile visible on online public database”.

Q: How do I ensure my NROC membership profile is shown on ActiveSG Find A Coach page? / I’ve been trying to check my profile online, but I can’t find myself! How can I allow people to see my profile on the online website?

Please login to SportSync and ensure the following:

  1. You have an NROC membership that is active. You can see this under “My Profile”
  2. From “My Profile”, under Personal Particulars, you have checked “Make profile visible on online public database”

If any changes were made to the above, please allow between 24 to 48 hours for your profile to be published.
If you still do not see your profile online, please write in via this contact page with the following details:

  1. Full Name
  2. Last 4 digits of NRIC
  3. Mobile/ Email
Q: I’d like to update my mobile number/ email address, but I am unable to change it via SportSync. I keep clicking yet it is not allowing me to change it. How do I change it?

Please login via or login to the ActiveSG mobile app using your ActiveSG account to update your mobile number/ email address there. Once you’ve updated, please then login to SportSync to verify that changes have been updated.

Continuing Coach Education (CCE)

Q: What are the CCE Requirements?

Here’s a quick overview:

NROC Level
Min. Coaching Practice Hours
Min. Coaching Education
Attendance CCE Hours Self-Guided CCE Hours
Level 1 (Coach) 15 12 Not more than 3
Level 2 (Senior Coach) 36 12 Not more than 12
Level 3 (Master Coach) 70 12 Not more than 18


Q: How do I fulfil the CCE requirements?

These are some examples of activities that you can do to earn CCE hours:

Coaching Practice Hours
Coaching Education
Attendance CCE Hours Self-Guided CCE Hours
Coaching an individual / team at any level Attending SG Coach Theory Levels 1 to 3 * Watching coaching related videos
Centralised Training for athletes Attending SG Coach Technical Levels 1 to 3 * Reading coaching related books, magazines and journal articles
Mentoring other coaches Attending Elite Performance Level courses * Conversation with coaches related to coaching
Understudying a senior coach Attending CCE courses by SportSG, NSA & other sporting organisation  
Assisting a national or senior coach Lecturing at coaching related courses, seminars or workshops to coaches  
Introducing new methods or improving methods of coaching Presentation of papers in sport conferences and seminars  
  Contributing published articles in coaching journals, newsletter or other relevant publications * Other educational activities not covered by attendance-based activities (do check with us)

By staying on our mailing list, you would be informed regularly on the latest CCE activities available. For details on CCE, please click here.

Q: If I update my CCE records on SportSync, do I still need to maintain my logbook?

At the moment, CCE logbooks can be issued to all NROC coaches if they wish to continue keeping track of their learning and development this way. There is no real need to maintain the logbook as coaches are expected to update their CCE records directly in SportSync before renewing their membership.

Nevertheless, all CCE records should be accompanied with an endorsement from the respective coordinators where applicable, e.g., the training provider (for education), or the employer (for practice).

Q: What is Self-Guided Learning?

You can record CCE learning hours from self-guided learning activities such as watching or reading coaching-related materials, or even conversations with coaches related to coaching, as long as you record any reflection on what you’ve learnt. Each completed reflection activity earns you 1 CCE hour, and please remember a minimum of 12 hours’ worth of attendance-based or course-based CCE is still required.

For more information regarding self-guided learning such as reflection examples and templates, click here.

Q: I still have trouble fulfilling CCE learning requirements. Help!

Take a look at some of the other options below:

SkillsFuture Courses

Earn Up to 10 CCE hours per course for completion of any courses listed under the following ‘Areas of Training’ in the SkillsFuture Course Directory:

  1. Advertising, Sales and Marketing
  2. Business Management
  3. Community and Social Services
  4. Education and Training
  5. Language Skills
  6. Leadership & People Management
  7. Sports

All of the courses listed are eligible for SkillsFuture funding, and please choose courses best suited for your learning needs.

  1. For queries on course details such as fees payable – please contact the respective training providers directly;
  2. For matters related to SkillsFuture Credit and funding (e.g. eligibility, claim submission and reimbursement procedures) – contact SkillsFuture Singapore via their online feedback portal or call 6785 5785 (available during Mondays to Fridays, 8.30am to 5.30pm only).
Uleap Mobile Learning Application

ULeap (Learning Enabled through Active Participation) is a mobile application that enriches learning communities through courses delivered in bite-size and trending discussions. Each module has reading resources with discussion or quizzes and it will not take longer than 15 minutes to complete. Completion of any 3 modules earns you 1 CCE hour.

Download link for ULeap app:

Please capture screenshots of completion in the ULeap application > click “Profile” > click “Learning History” > capture screenshot.

Free Online Courses

There are many online resources available such as the following:


Q: How do I record CCE learning hours?

After you complete any learning activity, please upload any screenshots of your course completion (e.g. e-certificate), or record and upload any reflection from your learning (self-guided), or online via SportSync ( under your CCE section of your coach profile, so that we can award you the CCE hours accordingly. You would need to have an ActiveSG account (registration can be done in SportSync itself) or SingPass in order to login to SportSync.

For technical assistance related to SportSync or ActiveSG:

Area of Enquiry Full Member
Login issues with ActiveSG
6594 1388
07:00 – 22:00 (Mon – Sun)

Technical issues with SportSync other than login



Q: I had a valid NROC membership, but I do not see my NROC membership on SportSync. What should I do?

Please write in via the contact page (select NROC Policy) with the following details:

  1. Full Name
  2. Last 4 digits of NRIC
  3. Mobile/ Email


Q: Where can I find more information about NROC?
Q: I still have questions?

Please write in via our contact page here (select NROC Policy) with your questions and contact details. One of our officers will get in touch with you.